Shipping policy

Shipping Policy

1. Order Processing Time

All orders will be processed within 1-3 business days (excluding weekends and US federal holidays) after payment confirmation. Orders placed on holidays or weekends will be processed on the next working business day.

2. Shipping Carriers & Delivery Time

  • Domestic US shipping: We cooperate with USPS, UPS and FedEx. Standard delivery takes 5-8 business days after dispatch; expedited shipping takes 2-4 business days.
  • International shipping: Delivery ranges from 10-25 business days, subject to customs clearance progress of the destination country.

3. Shipping Fees & Free Shipping

Shipping cost will be calculated automatically at checkout based on order weight and delivery address. Free standard shipping is available for orders over $79 within the contiguous United States.

4. Customs & Import Duties

For cross-border orders, any import tariffs, customs clearance fees, VAT or other local government charges are borne entirely by the buyer. We cannot pre-calculate or cover these extra costs.

5. Shipment Exception Rules

  1. Lost package: If tracking shows the parcel is confirmed lost by the logistics carrier, we will arrange reshipment or full refund after official carrier verification.
  2. Damaged goods upon receipt: Customers need to provide unboxing photos/videos within 48 hours of delivery confirmation, we will arrange replacement or partial refund accordingly.
  3. Delivery delay: Extreme weather, customs inspection, carrier outages may cause delays; we will proactively notify you once we receive delay notice from logistics providers.

6. Address Modification

Order delivery address can only be revised before the parcel is dispatched. Once shipped, address changes cannot be guaranteed and extra rerouting fees shall be paid by customers.